Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@arriettyhome.com. Please note that returns will need to be sent to the following address: [813 Fort St.] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@arriettyhome.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Just a quick heads-up: all clearance items are final sale. Since these items are sold at a discount, we can't process returns on products that can't be resold as new, like installed lights or fixtures.

Additionally, special orders—such as custom-configured products or unusual colors—are non-returnable. If you're unsure whether your product falls into this category, feel free to ask us for clarification. We're here to help!

Damaged Products

We’re really sorry if you receive a damaged product! Although it’s not something we like to see, we’re here to help get things sorted out quickly and at no cost to you. Just let us know within 24 hours of delivery if your item is damaged. Here’s how you can report it:

If the Package Looks Damaged on the Outside: If the outer packaging is visibly damaged but you think the item inside might be okay, please ask the courier to note the damage when you sign for it.

If the Package and Contents Are Both Damaged: If the package is severely damaged, you can refuse the delivery. It will be sent back to us, and we’ll arrange for a replacement right away. Just let us know as soon as this happens.

If the Contents Are Damaged but the Packaging is Intact: If the box looks fine but the items inside are damaged, don’t throw away the packaging. Snap some photos of the damage and reach out to us at info@arriettyhome.com. We’ll guide you through the return process and get a replacement sent to you at no extra cost.

We appreciate your patience and understanding!

Is there a cost for me to return the item?

When you return a furniture item, we charge you 20% of the purchase price as a restocking fee. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@arriettyhome.com.